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Lettings Testimonials

Landlords

"From the time of meeting Lorraine and working with the team at The Property Store the customer service has been excellent and extremely professional."

  • Fiona Kirk Landlord

"I'd just like to add on behalf of the family....thanks very much to all of you at the Property Store for managing the rental really well over the last 3 years. You've made it all such an easy experience for us. I'll definitely recommend your services to others in the future"

  • Gina Warrender

"Lorraine has managed my properties for 15 years and has always been helpful, honest and reliable and the office staff are responsive and well informed. She has sourced properties for me and dealt with various crisis with aplomb. I know that even if I am away on holiday she can and does deal with anything unexpected in a capable and timely manner. She is very knowledgeable and is always a source of advice and help. She is indeed the Property Whisperer."

  • Suzanne Freedman
  • Landlord

"I have been a client with The Property Store for over 10 years, in that time I have got to know them well and value the service they deliver. The team have great tradesmen (Jim in particular) who are available at short notice. The office girls are so friendly, knowledgeable and above all helpful. You will be happy to be one of their landlords."

  • Susan Rooney

“Having built a good level of trust in The Property Store Letting services over the past 5 years, from initial investment, set up and finding the right tenants; I had faith similarly in the Sales team in recently co-ordinating the sale of our family home.  I found the professional and friendly team helpful through every stage, and will continue to engage in their services; whilst not hesitating in recommending to friends and family”.

"Having previously rented accommodation with other letting agents in the area, The Property Store are miles ahead of the rest. Lovely maintained properties + professional and courteous staff. Highly recommend."

  • Claire Moran
  • Landlord

"I have been renting out my property through The Property Store for over 8 years and they have always been great - everyone is really friendly and open but also very professional!"

  • Lynn Rigg
  • Landlord

"I have had dealings with The Property Store for approximately 7 years. Their ever friendly and positive "can do" attitude runs throughout the company and I am happy to recommend their services."

  • G. Smith
  • Landlord

"The attention and personal service is Exceptional. Lorraine's team are actually amazing."

  • H Getty

"A very professional team! I'm absolutely delighted and grateful for the way in which they handled my property letting.Highly recommended."

  • Yvonne Morris
  • Landlord

Tenants

"All of the staff are great, very professional, helpful and welcoming.
Made our journey very easy and stress free, would highly recommend them!!!
From viewing the property to handover of our keys everything was smooth, no issues and now have a very happy household
Thank you all for your help."

  • Allyson

"Having previously rented accommodation with other letting agents in the area, The Property Store are miles ahead of the rest. Lovely maintained properties and professional and courteous staff. Highly recommend!"

  • Letting agents
  • Claire Moran

I rented a property from them for almost 2 years and Rachel was incredibly helpful and kind throughout, from moving in all the way to moving out. Never had such incredible service from any other letting agency! Highly recommended for other renters :) Robin

  • Robin - Tenant

My experience with The Property Store, East Kilbride : Right from the beginning of my tenancy The staff at The Property Store have been so helpful and always attended to any issue promptly and efficiently. Every member of Staff I dealt with was highly professional, knew their job inside out and were friendly. I would like to mention Rachel in particular who I dealt with the majority of times. She is excellent at her job and I would not hesitate to recommend The Property Store to anyone looking for reliable Estate Agents.

 

  • Karen
  • - Tenant

Although my tenancy has recently come to an end prematurely to due damage caused by the cold weather over xmas the girls at the property store have been more than helpful. Even offering some advice on how to deal with my contents insurance. This was also the only letting agent I have been with that left me a welcome card for move in date which was a nice touch. Would definitely recommend.

  • Scott - Tenant

Fantastic customer service. My partner and I had to move suddenly. Rachel was amazing and very helpful. She helped us through the entire process and got us our new home within 2 weeks

  • Damon - Tenant

Excellent customer service from Gillian at The Property Store.
Reported a repair and the contractor was at my property within an hour.
Delighted with the service from both.

  • Julie

Good customer service, always happy to help, Andrew is fab! can't complain

  • Danielle - Tenant

Property store have been so helpful in helping me find my letting property. It’s my first flat that I am letting on my own and they have been so good with all the information I have asked for. No question was a bother. Staff are lovely. Highly recommend! Rachel and grace you have both been stars with my endless amount of questions!!! A credit to the company.

  • Taylor - Tenant

"I would highly recommend The Property Store, Lorraine and her team are highly professional and efficient. The can-do approach that nothing is too much trouble is exceptional. Managing all our properties remotely was a great help and enabled us to carry on with smooth project running. The team took the stress out of the process but with a personal touch."

  • Simon Brown
  • Operations Manager at Global Wind Service

"Can you pass thanks on to the landlord. I've enjoyed living in the house it's just unfortunate my hip condition has deteriorated and caused me to move. I hope the new tenants enjoy their new home. Thank you to property store for all the help and support. A very professional team. I would highly recommend you to others."

  • Helen
  • Tenant

"The Property Store was fantastic in finding me a property. They really took such a personal approach to finding me a suitable flat and take great care to ensure its the right fit. The staff are very friendly and will do everything they can to help in anyway they can. I would definitely recommend them to anyone looking for a property."

  • Debbie Fraser

The staff in the EK branch are fantastic. They helped match me to my perfect rental and my references were checked within a week - i had signed my agreement and had moved in within 7 days - and I can’t thank them enough - I finally feel like I am home and they really took care finding me the perfect flat - I knew as soon as I saw this property that I could make a home here and I feel so grateful after a tough year - I am now loving life again thanks to the property store

  • Jennifer - Tenant
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"I'd just like to add on behalf of the family....thanks very much to all of you at the Property Store for managing the rental really well over the last 3 years. You've made it all such an easy experience for us. I'll definitely recommend your services to others in the future"

  • - Gina Warrender

"I have been a client with The Property Store for over 10 years, in that time I have got to know them well and value the service they deliver. The team have great tradesmen (Jim in particular) who are available at short notice. The office girls are so friendly, knowledgeable and above all helpful. You will be happy to be one of their landlords."

  • Susan Rooney

My experience with The Property Store, East Kilbride : Right from the beginning of my tenancy The staff at The Property Store have been so helpful and always attended to any issue promptly and efficiently. Every member of Staff I dealt with was highly professional, knew their job inside out and were friendly. I would like to mention Rachel in particular who I dealt with the majority of times. She is excellent at her job and I would not hesitate to recommend The Property Store to anyone looking for reliable Estate Agents.

 

  • Karen
  • - - Tenant

"Can you pass thanks on to the landlord. I've enjoyed living in the house it's just unfortunate my hip condition has deteriorated and caused me to move. I hope the new tenants enjoy their new home. Thank you to property store for all the help and support. A very professional team. I would highly recommend you to others."

  • Helen
  • - Tenant

"I would highly recommend The Property Store, Lorraine and her team are highly professional and efficient. The can-do approach that nothing is too much trouble is exceptional. Managing all our properties remotely was a great help and enabled us to carry on with smooth project running. The team took the stress out of the process but with a personal touch."

  • Simon Brown
  • - Operations Manager at Global Wind Service

"The Property Store was fantastic in finding me a property. They really took such a personal approach to finding me a suitable flat and take great care to ensure its the right fit. The staff are very friendly and will do everything they can to help in anyway they can. I would definitely recommend them to anyone looking for a property."

  • Debbie Fraser

"For some time I had been looking at further property development opportunities on a buy to let basis. As a landlord I had already been working successfully with the Property Store for a number of years and I took the opportunity to discuss this with them. Living remote from East Kilbride and having talked through my requirements it was clear that the most suitable option was for the Property Store to source, develop and let on a fully managed basis.

I have been very impressed with the speed that things have moved particularly how quickly the properties are upgraded and prepared for letting to the point where we have had tenants in advance of completion of works. As a result I have now added three properties in a matter of a few months.

As a remote landlord it is essential that you build confidence in the agents you are dealing with and the team at the Property Store have been excellent to deal with. They are a well-trained motivated team who know what they are doing.

The Property Store utilises the services of a number of key contractors with whom they have has a business relationship for many years. The contractors know the exacting requirements of owner Lorraine Robb and can be trusted to provide competitive quotes as well as completing works to a high standard. The Property Store fully inspect all works and provide regular feedback and are quick to take care of those small details that make all the difference.

I have no hesitation in recommending the Property Store to anyone considering a fully managed service from sourcing to redevelopment to letting."

  • Landlord and Investor

"From the time of meeting Lorraine and working with the team at The Property Store the customer service has been excellent and extremely professional."

  • - Fiona Kirk Landlord

"All of the staff are great, very professional, helpful and welcoming.
Made our journey very easy and stress free, would highly recommend them!!!
From viewing the property to handover of our keys everything was smooth, no issues and now have a very happy household
Thank you all for your help."

  • - Allyson

"Having previously rented accommodation with other letting agents in the area, The Property Store are miles ahead of the rest. Lovely maintained properties and professional and courteous staff. Highly recommend!"

  • Letting agents
  • - Claire Moran