Covid-19 update

Covid-19 update
April 10, 2020

Contacting us

Our offices are currently closed to
the public following government guidance. Sadly, like a large number of
businesses across the UK, we have had to furlough a few of our staff, however,
the rest of us are continuing to work from home to provide support to our
landlords, tenants, sellers and buyers.

When contacting us, we would ask that if your
query is non-urgent that you contact us by email in the first instance wherever
possible to assist us in dealing with the most urgent matters.

Whilst our phone lines remain open as normal
Monday to Friday (as well as our 24hr emergency repairs line) we have taken the
decision to close on Saturdays on a temporary


All tenants have been contacted by email asking them to get in touch should they anticipate having any issues in paying their rent. A further email reminder has been sent today however we are in the process of contacting all of our tenants individually to assess their financial position and offer assistance where required.  This task has taken longer than anticipated due to its complexity and dealing sensitively with each tenants individual circumstances. Where issues are identified we are notifying the landlords concerned.

On a positive note we have been
encouraged that the majority of tenants expect to make their rent payment as

Move ins

The latest
advice from the government is that the public should only move home if it is
absolutely necessary to do so, which has obviously made it near impossible to
let properties during this period. We have tried to adopt a proactive approach
and to this end all of our void properties are available to view virtually
either by video or by 360-degree footage. There are a few exceptions for example where the property is to be
occupied by a key worker and we are pleased to say we have managed to assist
some NHS staff. To facilitate these exceptional cases we are using electronic
signatures and key collections from a secured lock box. We are continuing to
reference prospective tenants who wish to move after the lock down period to
put our landlords in a positive position for when the market restarts.


The latest guidance is that
only emergency repairs are able to be carried out to properties. Tenants will
continue to report repairs as normal however, we are having to defer the
majority of these until restrictions have been lifted. Where emergency repairs
are required tenants will have to confirm that they agree to having a
contractor visit the property and that neither party are exhibiting any
symptoms of COVID19.

Safety certification

The latest government guidance is that all safety certification in occupied properties should be postponed until after the restrictions are lifted. Landlords will not be penalised for this delay providing there certification was up to date at the point of restrictions being announced.

Landlords with a Property to Let

If you or
someone you know has a property to let not currently under our management we
will be delighted to offer a virtual valuation and discuss the service we offer
in more detail by phone or e-mail.

"I'd just like to add on behalf of the family....thanks very much to all of you at the Property Store for managing the rental really well over the last 3 years. You've made it all such an easy experience for us. I'll definitely recommend your services to others in the future"

  • - Gina Warrender

"I have been a client with The Property Store for over 10 years, in that time I have got to know them well and value the service they deliver. The team have great tradesmen (Jim in particular) who are available at short notice. The office girls are so friendly, knowledgeable and above all helpful. You will be happy to be one of their landlords."

  • Susan Rooney

My experience with The Property Store, East Kilbride : Right from the beginning of my tenancy The staff at The Property Store have been so helpful and always attended to any issue promptly and efficiently. Every member of Staff I dealt with was highly professional, knew their job inside out and were friendly. I would like to mention Rachel in particular who I dealt with the majority of times. She is excellent at her job and I would not hesitate to recommend The Property Store to anyone looking for reliable Estate Agents.


  • Karen
  • - - Tenant

"Can you pass thanks on to the landlord. I've enjoyed living in the house it's just unfortunate my hip condition has deteriorated and caused me to move. I hope the new tenants enjoy their new home. Thank you to property store for all the help and support. A very professional team. I would highly recommend you to others."

  • Helen
  • - Tenant

"I would highly recommend The Property Store, Lorraine and her team are highly professional and efficient. The can-do approach that nothing is too much trouble is exceptional. Managing all our properties remotely was a great help and enabled us to carry on with smooth project running. The team took the stress out of the process but with a personal touch."

  • Simon Brown
  • - Operations Manager at Global Wind Service

"The Property Store was fantastic in finding me a property. They really took such a personal approach to finding me a suitable flat and take great care to ensure its the right fit. The staff are very friendly and will do everything they can to help in anyway they can. I would definitely recommend them to anyone looking for a property."

  • Debbie Fraser

"For some time I had been looking at further property development opportunities on a buy to let basis. As a landlord I had already been working successfully with the Property Store for a number of years and I took the opportunity to discuss this with them. Living remote from East Kilbride and having talked through my requirements it was clear that the most suitable option was for the Property Store to source, develop and let on a fully managed basis.

I have been very impressed with the speed that things have moved particularly how quickly the properties are upgraded and prepared for letting to the point where we have had tenants in advance of completion of works. As a result I have now added three properties in a matter of a few months.

As a remote landlord it is essential that you build confidence in the agents you are dealing with and the team at the Property Store have been excellent to deal with. They are a well-trained motivated team who know what they are doing.

The Property Store utilises the services of a number of key contractors with whom they have has a business relationship for many years. The contractors know the exacting requirements of owner Lorraine Robb and can be trusted to provide competitive quotes as well as completing works to a high standard. The Property Store fully inspect all works and provide regular feedback and are quick to take care of those small details that make all the difference.

I have no hesitation in recommending the Property Store to anyone considering a fully managed service from sourcing to redevelopment to letting."

  • Landlord and Investor

"From the time of meeting Lorraine and working with the team at The Property Store the customer service has been excellent and extremely professional."

  • - Fiona Kirk Landlord

"All of the staff are great, very professional, helpful and welcoming.
Made our journey very easy and stress free, would highly recommend them!!!
From viewing the property to handover of our keys everything was smooth, no issues and now have a very happy household
Thank you all for your help."

  • - Allyson

"Having previously rented accommodation with other letting agents in the area, The Property Store are miles ahead of the rest. Lovely maintained properties and professional and courteous staff. Highly recommend!"

  • Letting agents
  • - Claire Moran